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Privacy Policy

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Privacy Policy

Last updated: 17 April 2026

This Privacy Notice for Aquatek Services Ltd trading as Aquatek Services (“we”, “us” and “our”) explains how and why we may collect, store, use and share your personal information when you use our services (“Services”), including when you:

  • visit our website at https://aquatekservices.co.uk/ or any website of ours that links to this Privacy Notice
  • contact us by email, telephone, contact form or any other communication method
  • request a quotation, survey, call back or further information about our plumbing, heating, drainage, tanker or exterior cleaning services
  • engage with us as a customer, supplier, contractor, applicant or other business contact
  • access any login, portal or account area made available in connection with our services
  • apply for a role with us
  • visit our premises, where CCTV may be in operation

If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us using the details at the end of this document.

Summary of Key Points

This summary provides the main points from our Privacy Notice. You can read the full document for more detail.

  • What personal information do we process? We may process personal information you provide directly to us, information collected automatically when you use our website and, where relevant, limited information from third parties.
  • Do we process any special category data? We do not intentionally process special category data through our standard website and business operations unless this becomes necessary for a specific lawful purpose.
  • Do we process recruitment data? Yes. If you apply to work with us, we may process the personal information you provide as part of that application.
  • Do we use CCTV? Yes. CCTV may operate at our premises for safety, security and crime prevention purposes.
  • Do we offer login or portal access? Yes. Where login or portal functionality is made available, we may process account and access related information.
  • Do we take payments online? No. We do not process online card payments through the website. Payments are generally handled by bank transfer where applicable.
  • Do we share personal information? We may share personal information with trusted service providers and professional advisers where reasonably necessary, and with authorities where required by law.
  • Do we transfer data outside the UK? Some service providers may from time to time process personal information outside the United Kingdom. Where this happens, suitable safeguards are applied.
  • How long do we keep personal information? We keep personal information only for as long as reasonably necessary for the relevant purpose, subject to legal, accounting, regulatory and operational requirements.
  • What rights do you have? Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information.

Table of Contents

  • 1. WHAT INFORMATION DO WE COLLECT?
  • 2. HOW DO WE PROCESS YOUR INFORMATION?
  • 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  • 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  • 5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  • 6. DO WE TRANSFER INFORMATION INTERNATIONALLY?
  • 7. HOW LONG DO WE KEEP YOUR INFORMATION?
  • 8. HOW DO WE KEEP YOUR INFORMATION SAFE?
  • 9. DO WE COLLECT INFORMATION FROM CHILDREN?
  • 10. WHAT ARE YOUR PRIVACY RIGHTS?
  • 11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  • 12. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
  • 13. DO WE MAKE UPDATES TO THIS NOTICE?

1. What information do we collect?

Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you contact us, request information, request a quotation, engage our services, apply for a role, access any login or portal area, or otherwise communicate with us.

Depending on the nature of your interaction with us, the personal information we collect may include:

  • full name
  • company name
  • job title
  • email address
  • telephone number
  • postal address
  • site address or project address
  • details of your enquiry
  • quotation or service requirements
  • correspondence records
  • login credentials or account related information where relevant
  • recruitment information such as CVs, employment history, qualifications and references where relevant
  • payment and transaction related records where payments are made by bank transfer

Special category data. We do not intentionally collect special category data through our standard website or normal business enquiry process. If special category data is ever provided to us or required for a specific lawful purpose, we will only process it where we have a valid legal basis and, where required, an additional lawful condition for doing so.

Recruitment data. If you apply for a role with us, we may collect personal information relevant to the recruitment process, including contact details, employment history, qualifications, right to work information, references and other information you choose to provide.

Login and portal data. Where any login, portal or account access is made available, we may process information such as username, password or password hash, access logs, account activity and device/browser related access information.

CCTV data. CCTV may operate at our premises for security, health and safety, incident review and crime prevention purposes.

Information automatically collected. When you visit or use our website, we may automatically collect technical and usage information such as IP address, browser type/version, device type, operating system, referral source, date/time of visit, pages viewed, navigation activity, approximate location based on IP and cookie/analytics data.

Information from third parties. Where relevant, we may receive limited personal information from analytics providers, marketing or advertising platforms, professional advisers, public sources, recruitment intermediaries, customers, contractors or business partners in connection with a project or enquiry.

2. How do we process your information?

We may process your personal information to respond to enquiries, prepare quotations and surveys, supply services, manage customer/supplier/contractor relationships, administer projects and site visits, operate and improve the website, analyse usage and performance, manage account access, maintain records, process recruitment matters, operate CCTV, prevent fraud or misuse, comply with legal obligations and establish or defend legal claims.

3. What legal bases do we rely on?

We only process personal information where we have a lawful basis to do so.

3.1 Contract: where necessary to take steps before entering into a contract, or to perform a contract.

3.2 Legitimate interests: where reasonably necessary for legitimate interests that are not overridden by your rights and freedoms (including business enquiries, security, service improvement, recruitment, legal protection and CCTV operation).

3.3 Legal obligation: where necessary to comply with legal or regulatory obligations.

3.4 Consent: where required for specific activities such as certain marketing communications or non-essential cookies. Consent can be withdrawn at any time.

4. When and with whom do we share your personal information?

We may share personal information where reasonably necessary with website/IT providers, software and cloud providers, analytics providers, contractors/subcontractors/suppliers, accountants/auditors/solicitors/insurers and other advisers, recruitment support providers and regulators or authorities where required by law. We do not sell your personal information.

5. Do we use cookies and other tracking technologies?

Yes. We may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, analyse traffic/performance, improve user experience and support marketing activity where appropriate. Some cookies are strictly necessary and others are optional based on consent.

For more detail, see our Cookie Policy.

6. Do we transfer information internationally?

Some service providers may process personal information outside the UK. Where this happens, suitable safeguards are put in place so your information remains protected in line with applicable law.

7. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose collected, unless a longer period is required or permitted by law.

  • general website enquiries: up to 12 months from last meaningful contact
  • quotations/proposals not accepted: up to 18 months from last meaningful contact
  • customer files and service records: up to 6 years from end of relationship/contract
  • financial and transaction records: up to 6 years from end of relevant financial year, or longer where legally required
  • recruitment records for unsuccessful applicants: up to 6 months after recruitment closes unless longer retention is justified
  • marketing suppression records: retained in minimal form as long as needed to respect opt-out preferences
  • CCTV footage: retained for a limited period unless needed for an incident, investigation, insurance matter or legal claim
  • login/portal/system access records: retained as needed for account administration, security and audit purposes

Where information is no longer needed, it is deleted, anonymised or securely disposed of.

8. How do we keep your information safe?

We use appropriate technical and organisational controls including restricted access, secure systems and passwords, software updates and monitoring, secure hosting/infrastructure controls, data minimisation, staff awareness, backup/recovery measures and physical security measures at our premises.

9. Do we collect information from children?

Our website and services are intended for adults and for business/commercial use. We do not knowingly collect personal information from children.

10. What are your privacy rights?

Depending on circumstances and applicable law, you may have rights to request access, correction, erasure, restriction, objection, transfer of personal information, withdrawal of consent and to lodge a complaint with the UK Information Commissioner's Office.

11. How can you contact us about this notice?

If you have questions, concerns or privacy enquiries, contact:

Aquatek Services Ltd
The Retreat
406 Roding Lane South
Woodford Green
England
IG8 8EY

Email: enquiries@aquatekservices.co.uk
Telephone: 0800 059 9300

Registered office:
The Retreat, 406 Roding Lane South, Woodford Green, England, IG8 8EY
Company number: 13011968

12. How can you review, update or delete your data?

To request access to, correction of, update to, restriction of, or deletion of your personal information, or to make another privacy-related request, contact enquiries@aquatekservices.co.uk. We may need to verify your identity before actioning certain requests.

13. Do we make updates to this notice?

Yes. We may update this Privacy Notice from time to time to reflect changes in law, regulation, our services, our business practices or our service providers.

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